Man is a most complex simple creature: see what he weaves, and how base his reasons for doing so.
A widely quoted study by Thomas Jones and W. Earl Sasser Jr links levels of customer satisfaction with customer behaviour and identifies several types of customers:
completely satisfied customers, who are either ‘loyalists’ (who keep purchasing) or ‘apostles’ (whose experiences exceed their expectations and who provide very positive word-of-mouth about the company to others)
‘defectors’, who feel neutral or merely satisfied and are likely to stop doing business with the company"
consumer ‘terrorists’, who have had negative experiences with the company and who spread negative word-of-mouth
‘hostages’, who are unhappy customers who stay with the company because of a monopolistic environment or low prices, and who are difficult and costly to deal with because of their frequent complaints
‘mercenaries’, who are very satisfied customers but have no real loyalty to the company and may defect because of a lower price elsewhere or on impulse, defying the satisfaction–loyalty rationale.
The researchers propose that companies should strive to create apostles, raise the satisfaction of defectors and turn them into loyalists, avoid having terrorists or hostages, and reduce the number of mercenaries.
Whenever possible, live the life of a consumer mercenary. You owe no-one your wallet's loyalty. And you certainly don't owe these fuckers anything.
Man is a most complex simple creature: see what he weaves, and how base his reasons for doing so.
Sure, if you're satisfied, keep going. But the moment you aren't, drop those fuckers like it was a hot potato that rocketed from the heart of the earth and into your hands. And then tell your friends. Fuck those people because they shouldn't have power over you.
I'm not even talking about like artistic mediums like games or movies or whatever; those things are weird. I'm talking about consumer products.
I'm super into magical girls and girls with magic powers in general, but for some reason Pretty Cure has never caught my attention. The fact that the only other person I like besides you that likes Pretty Cure is also a MEGA Frozen fan that ships Anna/Elsa doesn't help.
I'm super into magical girls and girls with magic powers in general, but for some reason Pretty Cure has never caught my attention. The fact that the only other person I like besides you that likes Pretty Cure is also a MEGA Frozen fan that ships Anna/Elsa doesn't help.
Glenn likes Precure, but Glenn freely admits that he has quirky taste.
im too tired to talk about this further so like here's wikipedia and the problem i have with it is the way it treats labor like one of the key components of a person's life
I'm pretty sure that WNEW/WNYW in New York City making an institution of that is the reason it's permeated into pop culture - it was never a thing in Denver, at least.
I'm a MEGA Hanna-Barbera fan who headcanons Huckleberry Hound to have become a grumpy old dog by now - how unusual is that?
I'm super into magical girls and girls with magic powers in general, but for some reason Pretty Cure has never caught my attention. The fact that the only other person I like besides you that likes Pretty Cure is also a MEGA Frozen fan that ships Anna/Elsa doesn't help.
well currently I only like this particular Pretty Cure.
I tried watching the first and it was just....like way too 90s for me? Which is weird because it was made in 2004.
im too tired to talk about this further so like here's wikipedia and the problem i have with it is the way it treats labor like one of the key components of a person's life
Huh.
I'd say it sort of works with stuff like racism and maybe class stratification in a general sense, but the problem with the whole theory as applied to labour is it kind of eats itself after a while: The division of labour is as unnatural as the stratification of labour, which is as unnatural as the notion of labour as unconnected to the notion of survival. All labour that is not directly tied to survival or, ironically, the alleviation of boredom is intrinsically alien to "human nature."
So... fuck working, eat berries and paint your cairn?
But yeah, it's one of those aspects of classical Marxism that makes much better sense out of its original context than in it because it's framed in a really dated, weird way and treats human interaction in a very stereotyped way that doesn't quite work in reality.
there's this emphasis on PEOPLE NEED TO FEEL LIKE THEY ARE MAKING USEFUL THINGS OR ELSE THEIR LIVES WILL HAVE NO PURPOSE
like, people aren't their jobs dude
and like, job satisfaction has a lot more to do with how your coworkers are than to do with what you're actually doing
I'd argue that the underlying idea of "if people enjoy their jobs their lives will be better, if they don't their lives will be shittier" is sound, though.
there's this emphasis on PEOPLE NEED TO FEEL LIKE THEY ARE MAKING USEFUL THINGS OR ELSE THEIR LIVES WILL HAVE NO PURPOSE
like, people aren't their jobs dude
and like, job satisfaction has a lot more to do with how your coworkers are than to do with what you're actually doing
I'd argue that the underlying idea of "if people enjoy their jobs their lives will be better, if they don't their lives will be shittier" is sound, though.
but that's not the underlying point
the underlying point is that if people aren't determining where and how their labor is used they will become innately miserable
at least i'm having a hard time finding another way to read it
there's this emphasis on PEOPLE NEED TO FEEL LIKE THEY ARE MAKING USEFUL THINGS OR ELSE THEIR LIVES WILL HAVE NO PURPOSE
like, people aren't their jobs dude
and like, job satisfaction has a lot more to do with how your coworkers are than to do with what you're actually doing
I'd argue that the underlying idea of "if people enjoy their jobs their lives will be better, if they don't their lives will be shittier" is sound, though.
but that's not the underlying point
the underlying point is that if people aren't determining where and how their labor is used they will become innately miserable
at least i'm having a hard time finding another way to read it
Even that doesn't seem that strange to me.
Extreme? Absolutely, but if he's talking an ideal world scenario extreme isn't that unusual.
also, Magical Marxist Karla-san has been relegated to a page bottom. RIP in peace
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i mean, if you were satisfied one time you'll prolly be satisfied again, it's a known quantity
seems like, super not your thing, but maybe I'm wrong.
and his theory of alienation strikes me as, to be blunt, pretty fucking dumb
I'm pretty sure that WNEW/WNYW in New York City making an institution of that is the reason it's permeated into pop culture - it was never a thing in Denver, at least.
I'm a MEGA Hanna-Barbera fan who headcanons Huckleberry Hound to have become a grumpy old dog by now - how unusual is that?
I tried watching the first and it was just....like way too 90s for me? Which is weird because it was made in 2004.
there's this emphasis on PEOPLE NEED TO FEEL LIKE THEY ARE MAKING USEFUL THINGS OR ELSE THEIR LIVES WILL HAVE NO PURPOSE
like, people aren't their jobs dude
and like, job satisfaction has a lot more to do with how your coworkers are than to do with what you're actually doing
and a pocketsized copy of Kommunist Manifesto is her phylactery.
FIGHTING CAPITALISM WITH THE POWER OF THE PEOPLE
MAGICAL MARXIST KARLA-SAN!
the underlying point is that if people aren't determining where and how their labor is used they will become innately miserable
at least i'm having a hard time finding another way to read it
Extreme? Absolutely, but if he's talking an ideal world scenario extreme isn't that unusual.
also, Magical Marxist Karla-san has been relegated to a page bottom. RIP in peace